Inbound call center:
AN inbound call center is a premium service; an inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two .Our account representatives will be your guide from setup to account management to account maintenance. With your guidance, we will train our operators about your product and how to manage your campaign's calls. Beyond superb customer service and support, upon request we will provide you with references of clients served and welcome you to check our background and how we service current clients and past clients.
Outbound call center:
As a job duty descriptor, you may see or hear the term outbound calling. As a homeowner or business executive, you’ve likely experienced the result of outbound calling first hand. Outbound calling refers to phone calls made by a company to a specified list of contacts. In sales, outbound calling encompasses telemarketing, lead generating, and other steps necessary in the sales process. Hlinesoft provides outbound call center services ranging from lead generation & qualification services to full service market research or highly sophisticated programs serving as an outside sales force for your company.
Web related services:
In addition to our Web-hosting services, Hlinesoft provides a number of other Web-related services, which are listed below.Domain Name Registration
- Graphics Design
- Site promotion
- E-Commerce options
- Custom programming.
- Custom Software Development
Hsoftline transforms HR service delivery with a comprehensive set of outsourcing services that dramatically reduces costs and improves organizational capabilities. Clients realize significant and sustainable performance improvement, and can focus on long-term business value such as talent acquisition, management and employee productivity. Our services include
- Payroll Processing
- Human Resources Management
- Employee Self-Service / Manager Self-Service
- Employee Verifications
- Flexible Reporting
- Time & Attendance
- Tax Filing
- Contact Center Services
- Distribution/Fulfillment Services
- Help Desk Support
- Web Based W2s
- Business Recovery.
Account & Finance:
We offer the best source for accounting and finance service support for your business. We provide routine accounting, bookkeeping, and payroll services and support, including initial set up, data conversion, and comprehensive problem solving. Accounting is efficiently handled by specialists trained in accounting. Accountants run accounting systems. It's their career choice. Accounting is a function that can be managed part-time for most small businesses. We provide accountants with strong academic backgrounds and deep job experiences.
Data is everywhere. Providing a consistent, single version of the truth across all sources of information is one of the biggest challenges faced by IT organizations today. Let H-softline helps you turn your documents into powerful data that can be available to you quickly and affordably. We can handle the complete process from picking up and returning your documents, entering the data, and developing processes to access your data. If you need customized reporting we can deliver your information the way you need it.
Marketing refers to promotion and can also involve pricing, product placement and distribution when relevant. Promotion can be limited to a specific target group, or it can be aimed at the general public. Although marketing is often interchangeably used with the word advertising, marketing can be more specifically described as the game plan by which the advertising will be carried out, as in a marketing strategy. Marketing is unlimited by creativity and can go beyond conventional means. There is a marketing principle that states "fish where the fish are." With a vast majority of the world on the internet, it makes sense to market a business where the potential customers spend most of their time. E-Marketing allows businesses to easily find potential customers that might have a special interest in their product.
A strong customer ethic must guide your business from the inception," writes author and business owner Paul Hawken in his book growing a Business. "No matter whether you manufacture, grow, produce, distribute, or sell, you are 'in service. Quality customer service begins with your employees. An owner of a successful chain of hair salons advises that the first step is to set standards, and then make sure everyone in the company understands them. Finally, he says, reward employees for achieving your service goals. Be sure to seek out and solve any annoyances they might have that could lead to poor morale. An employee with a complaint cannot be completely effective in dealing with customers. "If you take care of your employees, they will take care of your customers."
Customer service is an organization's ability to supply their customers' wants and needs. Improving customer service involves making a commitment to learning what customers’ needs and wants are, and developing action plans that implement customer friendly processes. Providing excellent customer service is one way a small business can distinguish itself from the competition.